Customer Care
Muthobd.com is committed to fast, reliable, and professional customer support for orders, delivery, returns, warranty, and service-related inquiries.
Last updated: May 20, 2026
Customer Support Commitment
Muthobd.com is committed to providing fast, reliable, and professional customer support to ensure the best shopping experience for our customers.
Our Customer Care team is available to assist customers with product, order, delivery, warranty, and service-related inquiries.
Customer Support Services
Customers may contact us for assistance regarding:
- Order status and tracking
- Product information
- Delivery updates
- Return and refund requests
- Warranty claims
- Technical support
- Subscription service support
- Marketplace vendor issues
- Payment-related inquiries
Customer Care Contact Information
- Phone: +880 1805-026888
- Email: info@muthobd.com
- Website: https://muthobd.com/
- Address: 98/1 Shah Ali Bug, Mirpur-01, Dhaka-1216, Bangladesh
Customer Support Hours
Support hours may change during special campaigns, holidays, or emergencies.
- Saturday to Thursday: 9:00 AM – 10:00 PM
- Friday & Public Holidays: Limited Support Hours
Customer Responsibilities
Customers are requested to:
- Provide accurate order and contact information
- Cooperate respectfully with support representatives
- Keep invoices and warranty documents safely
- Report issues within the applicable support or return period
Unacceptable Behavior
Muthobd.com reserves the right to deny support or suspend services in cases involving:
- Abusive or threatening behavior
- Fraudulent claims
- Misuse of services or offers
- False complaints
- Harassment of customer support staff
Response Time
Our team aims to respond within:
- Phone Support: Immediate or within business hours
- Email Support: Within 24–48 business hours
- Warranty or technical cases: Depending on product and service requirements
Service Limitations
While we strive to provide uninterrupted support services, response time may vary due to:
- High customer traffic
- Technical issues
- Public holidays
- Vendor or manufacturer dependency
Customer Satisfaction
Customer satisfaction is our priority. We continuously work to improve our services, support quality, and customer experience.
Thank you for choosing Muthobd.com.