Terms & Conditions
These Terms & Conditions govern your access to and use of Muthobd.com, including our website, marketplace platform, subscription services, and products.
Last updated: May 20, 2026
Business
Electronics, Solar Products, IPS/Battery, Digital Services, Multi-vendor Marketplace, Subscription Services
Office
98/1 Shah Ali Bug, Mirpur-01, Dhaka-1216, Bangladesh
Email: info@muthobd.com · Phone: +880 1805-026888
Welcome
Welcome to Muthobd.com. By accessing, browsing, registering, purchasing, or using any service from Muthobd.com, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions.
General Terms
By using this website, you confirm that:
Muthobd.com reserves the right to refuse service, suspend accounts, or cancel orders at any time without prior notice if any fraudulent, suspicious, abusive, or unlawful activity is detected.
- You are legally capable of entering into binding contracts.
- You are at least 18 years old or using the website under parental supervision.
- You will use the website only for lawful purposes.
- You agree not to misuse, copy, distribute, or exploit any content or services without written permission.
Products and Services
Muthobd.com provides:
All products and services displayed on the website are subject to availability. We reserve the right to modify or discontinue products or services, change pricing without prior notice, limit quantities sold, reject or cancel orders, and restrict sales in certain regions or jurisdictions.
Product images, specifications, and descriptions are provided as accurately as possible. However, actual product appearance may vary slightly depending on manufacturer updates, display settings, or technical differences.
- Electronics products
- Solar systems and accessories
- IPS and Battery products
- Digital services
- Marketplace vendor services
- Subscription-based services
User Account Policy
Users may create an account to access purchases, subscriptions, marketplace services, or vendor features. Users agree that:
Muthobd.com reserves the right to terminate or suspend accounts involved in fraudulent activities, fake orders, abuse of promotions, unauthorized reselling, illegal activities, system manipulation, or harmful software or malware transmission.
- Information provided must be accurate and up to date.
- One user may maintain only one active account using a unique phone number and email address.
- Sharing login credentials with unauthorized persons is prohibited.
- Users are responsible for maintaining account security.
Order Acceptance & Cancellation
All orders placed through Muthobd.com are subject to acceptance and availability. Muthobd.com reserves the right to cancel any order for reasons including but not limited to product unavailability, pricing errors, quality control issues, fraud suspicion, duplicate or suspicious transactions, vendor stock limitations, or technical or inventory errors.
Customers may request order cancellation before shipment confirmation. Once an order is shipped, cancellation requests may not be accepted.
Pricing & Payment
All prices displayed on Muthobd.com are in Bangladeshi Taka (BDT) unless otherwise stated.
Customers are responsible for providing accurate billing and payment information.
Accepted payment methods may include
- bKash
- Nagad
- Rocket
- Debit/Credit Cards
- Bank Transfer
- Cash on Delivery (selected locations)
Muthobd.com reserves the right to
- Change prices without prior notice
- Correct pricing errors
- Refuse transactions suspected to be fraudulent
Delivery Policy
Muthobd.com delivers products across Bangladesh through in-house logistics and authorized courier partners.
Estimated delivery time: Dhaka City 1–3 business days; Outside Dhaka 2–7 business days.
Delivery time may vary due to weather conditions, political disruptions, courier delays, natural disasters, or product availability.
Delivery charges may vary depending on location, weight, and promotional campaigns. Customers must provide accurate delivery information. Muthobd.com will not be responsible for delays caused by incorrect addresses or unreachable phone numbers.
Return, Replacement & Refund
Refund processing time may take 7–15 business days depending on payment method. Shipping charges are generally non-refundable unless the error occurred from Muthobd.com.
Eligible conditions
- Wrong product delivered
- Damaged product received
- Defective product
- Missing items
Products must
- Be unused
- Remain in original packaging
- Include invoice and accessories
- Be returned within the specified return period
Return requests may be rejected if
- Physical damage is caused by customer misuse
- Product is used or altered
- Serial numbers or warranty seals are removed
Warranty Policy (Summary)
Many products sold through Muthobd.com may include manufacturer warranty coverage. Warranty terms vary by product and brand.
- Warranty does not cover physical damage, water damage, electrical surges, improper installation, unauthorized repairs, or customer negligence.
- Warranty claims may be processed through authorized brand service centers or Muthobd.com support channels.
- Customers must provide valid purchase proof for warranty claims.
Marketplace & Third-Party Vendors
Muthobd.com may allow third-party vendors and sellers to offer products and services through the marketplace platform.
While Muthobd.com attempts to verify marketplace vendors, we do not guarantee vendor product accuracy, product availability, delivery timelines, or third-party warranties.
Any disputes relating to third-party products may require coordination between the customer and the vendor. Muthobd.com reserves the right to suspend or remove any vendor account without notice.
Subscription Services
Certain services may operate on a subscription basis. By subscribing, users agree that:
Users may cancel subscriptions according to the applicable plan terms.
- Subscription fees may be recurring
- Fees must be paid on time
- Failure to pay may result in service suspension
- Subscription plans may change over time
Discounts, Coupons & Campaigns
Promotional offers, coupons, cashback, and discounts are subject to campaign-specific rules. Muthobd.com reserves the right to modify promotional offers, cancel abusive transactions, restrict offer usage, and disqualify duplicate accounts.
Discount values are non-refundable once used successfully. Only one promotion may apply per order unless otherwise specified.
Prohibited Activities
Users are prohibited from:
Violation may result in account suspension, legal action, or permanent banning.
- Violating any law or regulation
- Uploading malicious code or viruses
- Hacking or attempting unauthorized access
- Scraping website content
- Spamming or phishing
- Posting false information
- Abusing customer support
- Manipulating pricing or promotions
- Using the platform for fraudulent activities
Intellectual Property
All website content including logos, graphics, product listings, website design, images, text, software, and branding are the intellectual property of Muthobd.com or respective licensors.
Unauthorized copying, reproduction, or commercial use is strictly prohibited.
Third-Party Links
Muthobd.com may contain links to third-party websites or services. We are not responsible for third-party content, security practices, privacy policies, or transactions conducted outside our platform. Users access third-party websites at their own risk.
Privacy Policy
Muthobd.com respects user privacy. We may collect:
Muthobd.com does not sell customer personal information to unauthorized third parties. Users agree to receive service-related SMS, email notifications, and promotional communications unless opted out.
- Name
- Phone number
- Address
- Email address
- Billing information
- Device and browser information
- Order history
Collected data may be used for
- Order processing
- Customer support
- Service improvement
- Marketing communications
- Fraud prevention
Disclaimer of Warranties
All products and services are provided on an “as is” and “as available” basis. Muthobd.com does not guarantee uninterrupted website access, error-free service, continuous availability, or complete accuracy of all information. Users use the website and services at their own risk.
Limitation of Liability
Under no circumstances shall Muthobd.com, its directors, employees, vendors, affiliates, or partners be liable for indirect losses, data loss, profit loss, business interruption, incidental damages, or consequential damages arising from use of the website, products, or services.
Maximum liability, if any, shall not exceed the amount paid by the customer for the specific order.
Indemnification
Users agree to indemnify and hold harmless Muthobd.com, its management, employees, partners, and affiliates from any claims, damages, liabilities, expenses, or legal fees arising from violation of these Terms, misuse of the platform, violation of laws, or infringement of third-party rights.
Governing Law
These Terms & Conditions shall be governed and interpreted according to the applicable laws of the People’s Republic of Bangladesh. Any disputes arising from the use of this website or services shall fall under the jurisdiction of the competent courts of Bangladesh.
Modifications to Terms
Muthobd.com reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Updated versions will be published on the website. Continued use of the website after updates constitutes acceptance of the revised Terms.
Contact Information
For questions regarding these Terms & Conditions, please contact Muthobd.com at 98/1 Shah Ali Bug, Mirpur-01, Dhaka-1216, Bangladesh. Email: info@muthobd.com · Phone: +880 1805-026888 · Website: https://muthobd.com/
Final Declaration
By using Muthobd.com, users acknowledge that they have read, understood, and agreed to all Terms, Policies, and Conditions stated above.