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Mutho BD

Return & Refund Policy

Learn when products purchased from Muthobd.com are eligible for return or replacement, how refunds are processed, and how to contact Customer Care.

Last updated: May 20, 2026

Return Eligibility

Products purchased from Muthobd.com may be eligible for return or replacement under the following conditions:

  • Wrong product delivered
  • Defective or damaged product received
  • Product damaged during delivery
  • Missing accessories or incomplete package

Return Conditions

Returned products must:

  • Be completely unused
  • Be returned with original packaging
  • Include the original invoice/bill
  • Include all accessories and documentation
  • Be returned within the specified return period

Return Timeframe

Customers must request a return or replacement within 3 days of receiving the product.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used products
  • Physically damaged products
  • Software or digital products
  • Subscription services
  • Customized or special-order items
  • Products damaged due to customer misuse

Refund Policy

Once the return request is approved, refunds may be processed through:

Refund processing may take approximately 7–15 business days depending on the payment method.

  • bKash
  • Nagad
  • Bank Transfer
  • Original Payment Method

Delivery Charges

Delivery charges are generally non-refundable unless the issue occurred due to an error from Muthobd.com.

Return Request Process

For return or refund requests, please contact Muthobd.com Customer Care:

  • Phone: +880 1805-026888
  • Email: info@muthobd.com
  • Website: https://muthobd.com/

Important Instructions

Upon receiving your product, please:

Muthobd.com is committed to providing the best possible customer service and shopping experience.

  • Check the product condition carefully
  • Record an unboxing video if possible
  • Report any issues immediately to Customer Care