Return & Refund Policy
Learn when products purchased from Muthobd.com are eligible for return or replacement, how refunds are processed, and how to contact Customer Care.
Last updated: May 20, 2026
Return Eligibility
Products purchased from Muthobd.com may be eligible for return or replacement under the following conditions:
- Wrong product delivered
- Defective or damaged product received
- Product damaged during delivery
- Missing accessories or incomplete package
Return Conditions
Returned products must:
- Be completely unused
- Be returned with original packaging
- Include the original invoice/bill
- Include all accessories and documentation
- Be returned within the specified return period
Return Timeframe
Customers must request a return or replacement within 3 days of receiving the product.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used products
- Physically damaged products
- Software or digital products
- Subscription services
- Customized or special-order items
- Products damaged due to customer misuse
Refund Policy
Once the return request is approved, refunds may be processed through:
Refund processing may take approximately 7–15 business days depending on the payment method.
- bKash
- Nagad
- Bank Transfer
- Original Payment Method
Delivery Charges
Delivery charges are generally non-refundable unless the issue occurred due to an error from Muthobd.com.
Return Request Process
For return or refund requests, please contact Muthobd.com Customer Care:
- Phone: +880 1805-026888
- Email: info@muthobd.com
- Website: https://muthobd.com/
Important Instructions
Upon receiving your product, please:
Muthobd.com is committed to providing the best possible customer service and shopping experience.
- Check the product condition carefully
- Record an unboxing video if possible
- Report any issues immediately to Customer Care